IVG Polar Ltd

Customer satisfaction

One of the cornerstones of our operations is customer satisfaction with the premises we lease and with us as a lessor. Open contact for discussion and continuing interaction with our customers are elements that help us identify the most important areas for improvement in our operations and our premises.

We monitor customer satisfaction by means of a survey carried out once a year. In the survey we gather information on our customers’ satisfaction with the space they rent, with the lessor and the service providers for the property. We examine the responses on a property by property basis and for each customer.

A summary of the customer satisfaction survey is published in the Current news section once each annual survey is complete.

All feedback is also welcome at any time. The easiest way to provide feedback is to e-mail asiakaspalvelu@ivgpolar.fi.